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Why It’s So Difficult to Repair Stuff: It’s Made That Way

by Charles Hugh Smith
Of Two Minds

Everything made with cheap, unreliable parts/components will break down long before the entire assembly has lost its utility.

In Here’s What’s Wrong with Corporate America–and the U.S. Economy (December 17, 2014), I concluded that once Corporate America books the sale, they’re done with customers. Customer service after the sale (when the upfront profits are booked) is a Kafkaesque tragicomedy of Orwellian narratives: Corporate America publicly worships customer service but delivers none of the real thing. Instead, customers are abandoned in a frustrating Circle of Intermediary Hell, where phone calls are shunted elsewhere and third-party repair crews show up weeks later with the wrong information and leave broken appliances disassembled.

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